ITIL® 4: Strategist Direct, Plan, and Improve

(ITIL4-SDPI.AN1) / ISBN: 978-1-64459-255-7
This course includes
Lessons
TestPrep
Lab
Mentoring (Add-on)
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ITIL® 4: Strategist Direct, Plan, and Improve

Kick start your prep for the ITIL 4 exam with the ITIL 4: Strategist Direct, Plan, and Improve course and lab. The ITIL course and its interactive lessons comprehensively cover the ITIL certification exam objectives and impart skills required for effective assessment and planning, measurement and reporting, communication and organizational change management, and more. With the help of this ITIL training guide, students will be able to identify and communicate with stakeholders.
Here's what you will get

The ITIL 4 Strategist certification is ideal for the managers of all levels involved in shaping direction and strategy or developing a continually improving team. The ITIL4: Strategist Direct, Plan, and Improve certification is a part of the ITIL 4 Managing Professional Certification. This certification provides practitioners with a practical and strategic method for planning and delivering continual improvement with the necessary agility.

Lessons
  • 11+ Lessons
  • 91+ Quizzes
  • 87+ Flashcards
  • 87+ Glossary of terms
TestPrep
  • 40+ Pre Assessment Questions
  • 2+ Full Length Tests
  • 40+ Post Assessment Questions
  • 80+ Practice Test Questions
Lab
  • 18+ Performance lab
Here's what you will learn
Download Course Outline
  • Meet the Axle employees
  • The story so far
  • The ITIL service value system
  • The four dimensions model
  • Why direction, planning, and improvement matter
  • Directing
  • Planning
  • Improvement
  • The role of measurement and reporting
  • Direction, planning, and improvement of the ITIL SVS
  • Applying the guiding principles
  • Value, outcomes, costs, and risks in direct, plan, and improve
  • Direction, planning, and improvement for everyone
  • Strategy management
  • Defining the structures and methods used to direct behaviors and make decisions
  • The role of risk management in direction, planning, and improvement
  • Portfolio management: a key decision-making practice
  • Direction via governance, risk, and compliance
  • Summary
  • Basics of assessment
  • Basics of planning
  • Introduction to value stream mapping
  • Summary
  • Basics of measurement and reporting
  • Types of measurements
  • Measurement and the four dimensions
  • Measurement of products and services
  • Summary
  • Creating a continual improvement culture
  • Continual improvement of the service value chain and practices
  • Continual improvement in organizations
  • The continual improvement model
  • Using measurement and reporting in continual improvement
  • Summary
  • Basics of effective communication
  • Identifying and communicating with stakeholders
  • Basics of OCM
  • Summary
  • Adopting the guiding principles
  • Centre of excellence for service management
  • The four dimensions of service management in the SVS
  • Summary
  • Modern leadership
  • Using the guiding principles for direction, planning, and improvement
  • Summary

Hands on Activities (Performance Labs)

  • Discussing Improvements in SVS
  • Discussing about the Strategies of Business
  • Identifying Pros and Cons of Assessment Methods
  • Discussing about Organizational Performance
  • Understanding Assessment Objectives and Criteria
  • Identifying Pros and Cons for Evidence Collection
  • Understanding Factors of Work Methods
  • Understanding Measurement Types
  • Discussing about the Planning and Evaluation Model
  • Understanding Levels of the Planning and Evaluation Model
  • Discussing about the Implementation of the Continual Improvement Model
  • Understanding Communication Methods
  • Discussing about a Stakeholder Communication Plan
  • Discussing about Organizational Change Management
  • Identifying Factors for Archetypal Service Relationship Types
  • Discussing about the Four Dimensions of SVS
  • Identifying Features of Evaluation Activities
  • Discussing about the Implementation of the Guiding Principles
Exam FAQs
What are the prerequisites for this exam?
  • ITIL® Foundation Certificate in IT Service Management

OR

  • ITIL® 4 Managing Professional Transition Certificate
  • Training through an Accredited Training Organization
What is the exam registration fee? USD 603.36
Where do I take the exam? PeopleCert
What is the format of the exam? Multiple choice questions
How many questions are asked in the exam? The exam contains 40 questions.
What is the duration of the exam? 90 minutes
What is the passing score? 70% or higher (28 or above)
What is the exam's retake policy?
  • While buying the initial exam simply make sure to add the Take2 re-sit option for the exam of your choice in your Shopping cart during the checkout process. It costs $118.90.
  • In case you forgot to purchase Take2, you have nothing to worry about! Just remember to add it for the exam of your choice through your PeopleCert Candidate Profile, up to 15 minutes before sitting the exam.
  • You have up to 6 months to prepare and take your re-sit exam from the date of your initial exam.
Where can I find more information about this exam? Know more about the ITIL4
What are the career opportunities after passing this exam?
  • Service Desk Directors/Manager
  • Senior Service & Support Analyst
  • IT Infrastructure & Support Manager
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