ITIL® 4 Specialist Create, Deliver and Support

(ITIL4-MP.AN1) / ISBN: 978-1-64459-272-4
This course includes
Lessons
TestPrep
Lab
Mentoring (Add-on)
Exam Voucher Included
Your exam voucher code will be delivered via email within 24 hours of purchase
Try this course Pre-Assessment and first two Lessons free No credit card required
Are you an instructor? Teach using uCertify products
Request a free evaluation copy

ITIL® 4 Specialist Create, Deliver and Support

Get certified for the ITIL 4 certification exam with the ITIL 4 Specialist Create, Deliver and Support course and lab. The ITIL 4 course and lab cover ITIL 4 exam objectives and help you comprehend the primary aspects that influence the success of ITIL's new service value system (SVS) business model creation, delivery, and support. This ITIL training guide is equipped with the best learning resources that will help students skills of using value streams to define a minimum viable practice.
Here's what you will get

The ITIL ® 4 Specialist: Create, Deliver, and Support module is part of the ITIL 4 Managing Professional stream. The certification module covers the integration of various value streams and activities to create, deliver, and support IT-enabled products and services. Individuals who are continuing their journey in service management, ITSM managers, and ITSM practitioners will benefit from ITIL 4 Specialist Create, Deliver, and Support.

Lessons
  • 6+ Lessons
  • 53+ Quizzes
  • 34+ Flashcards
  • 34+ Glossary of terms
TestPrep
  • 40+ Pre Assessment Questions
  • 2+ Full Length Tests
  • 40+ Post Assessment Questions
  • 80+ Practice Test Questions
Lab
Here's what you will learn
Download Course Outline
  • Organizations, people, and culture
  • Building effective teams
  • Developing team culture
  • Summary
  • Integration and data sharing
  • Reporting and advanced analytics
  • Collaboration and workflow
  • Robotic process automation
  • Artificial intelligence
  • Machine learning
  • Continuous integration, continuous delivery, and continuous deployment
  • The value of an effective information model
  • Automation of service management
  • Summary
  • ITIL service value streams
  • Model value streams for creation, delivery, and support
  • Using value streams to define a minimum viable practice
  • Summary
  • Why do we need to prioritize work?
  • Commercial and sourcing considerations
  • Summary

Hands on Activities (Performance Labs)

Exam FAQs
What are the prerequisites for this exam? Candidates are required to achieve ITIL® Foundation certificate before going for the ITIL 4 Managing Professional certification.
What is the exam registration fee? €496.00
Where do I take the exam? PeopleCert
What is the format of the exam? Multiple choice questions
How many questions are asked in the exam? The exam contains 40 questions.
What is the duration of the exam? 90 minutes
What is the passing score? 70% or higher (28 or above)
What is the exam's retake policy?
  • While buying the initial exam simply make sure to add the Take2 re-sit option for the exam of your choice in your Shopping cart during the checkout process. It costs £81.00 ($106.74).
  • In case you forgot to purchase Take2, you have nothing to worry about! Just remember to add it for the exam of your choice through your PeopleCert Candidate Profile, up to 15 minutes before sitting the exam.
  • You have up to 6 months to prepare and take your re-sit exam from the date of your initial exam.
Where can I find more information about this exam? Know more about the ITIL-MP
What are the career opportunities after passing this exam?
  • DevOps Manager
  • Service Desk Directors/Manager
  • Senior Service & Support Analyst
  • IT Infrastructure & Support Manager
  • Service Level Management Directors/Manager
×